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Help & Policy

Ordering
Return Policy
Transaction Security
Privacy
Customer Service

Ordering:
Order on line:
You can securely place your order on our web site 24/7.
Order by phone:
You can place your order over the phone by calling: (877) CPAP- 936 - (877) 272-7936
9.00 AM - 5.00 PM - Monday to Friday.
9.00 AM - 3.00 PM - Saturday.
Order by a check:
1- Write down your order, the size if applicable, and your phone number or email to follow up with you.
2- Add your shipping charges as listed under Shipping table.
3- Make the check payable to CPAP Seal
4- Mail the check to :
CPAP Seal
370 W. Pleasantview Ave. Suite # 170
Hackensack, NJ 07601 USA
 

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Shipping:
We have a flat rate shipping regardless how many items you order.
We ship worldwide.
 
Chipping charges:
USA: $6.99
Canada: $12.99
International: $16.99
 

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Our return policy:
1- Your complete satisfaction is our ultimate goal. Within 15 days from the day you receive your order, if you are not completely satisfied with any of our products for any reason, simply contact customer service by email: customerservice@cpapseal.com. We will give you RMA # as well as all return instructions.
 
2- Within 5 business days after receiving your returned order, we will issue you a refund for the purchase price minus $10 disposal fees for each item returned as all personal health items can’t be resold and they have to be disposed.
 
3- Please note that returned products should be in its original condition, not altered or cut, as cuts can render the Gel Liner nonfunctional and we shouldn't cover a warranty for desroyed products by personal custom. Only custom cut the products if you are sure you will keep them.
 
4- Return policy is granted for one Gel Liner and one Mask Strap to try them at our own risk, but not to buy 3-4 liners of different types / sizes to try them all and see which you prefer. This is not what the return policy for. We appreciate your consideration as this is a personal health item


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Transaction Security :
Whether you place your order online or over the phone, we process all the transactions on secure terminals. We abide by all rules and regulations of eCommerce security highest standards.
 

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Privacy:
Your privacy is guaranteed by us. We do not sell or disclose your information to any party for any reason. We do not make unsolicited phone calls.
 

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Customer Service:
1- Our Customer Service Team is available for your help whether by phone Or by email
Tel: (877) CPAP - 936 which is (877) 272-7936
 
2- We respond to all inquiries within few business hours to 1 business day at the max.
 
3- Our business hours are:
9.00 AM - 5.00 PM - Monday to Friday.
9.00 AM - 3.00 PM - Saturday.
 

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